Effective Date: January 1, 2026
At Premier Quality Research Solutions (PQRS), we stand behind our 99% Purity Guarantee. We understand that the integrity of your research depends on the quality of your materials. If a product does not meet our verified standards, we are committed to making it right through our streamlined replacement and refund process.
1. The PQRS Guarantee
- 99% Purity: We guarantee a minimum of 99% purity for all core research peptides and compounds.
- Scientific Honesty: Please note that complex molecular sequences identified in our catalog as having a 95%–98% purity range are exempt from the 99% threshold, as these specifications are disclosed prior to purchase.
2. How to Submit a Quality Claim
If your independent laboratory testing indicates that a compound falls below our guaranteed purity levels, please follow these steps:
- Gather Documentation: Obtain a formal, independent third-party laboratory report (such as HPLC/MS) clearly showing the purity results for the specific batch.
- Contact Support: Email our Texas-based support team with your order number and a digital copy of the lab report.
- Internal Review: Our team will review the data to verify the discrepancy against our manufacturer’s retained records.
3. Resolution Options
Upon verification of a sub-standard batch, you may choose one of the following:
- Product Replacement: We will ship a new vial from a verified batch at no cost to you via expedited domestic shipping.
- Full Refund: We will issue a full refund of the purchase price to your original payment method.
4. Shipping & Transit Issues
- Damaged Goods: If a vial arrives damaged or compromised, please contact us within 72 hours of delivery with photographic evidence for an immediate replacement.
- Domestic Oversight: As we ship exclusively from our Texas facility, we maintain strict control over packaging to minimize transit risks.
5. Limitations
All claims must be submitted within 30 days of the original purchase date.
This policy only applies to the purity and identity of the chemical compound.
We do not offer refunds based on the results of experimental protocols, as the outcome of research is dependent on numerous variables outside of our control.